Roles & Responsibilities

• Profitability : Achieve monthly disbursements and collections targets for the unit including all other set KPIs.
• Loan Verification. Spoof calling, Reference check and ID check.
• Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
• Due diligence before loan approvals.
• Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
• Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
• Ensure Branch adherence to SOPs and policies.
• Relationships Building – Build excellent relationships with customers, customer- partners and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
• Reporting – Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.
• Administrative Duties – Ensure the office is clean, filing, procurement and inventory management.
• Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
• Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.

Required Skills for a Branch Manager

• Degree or diploma in a Business related course
• High communications & presentation skills.
• Ability to handle confidential information.
• Organizational skills with attention to detail.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• A Strong service ethos is essential.
• A can do, proactive, energetic attitude towards your work and people is a must.
• A good self- manager.
• You need to be a strong team player, prepared to get your hands dirty.
• A ‘make it happen’, positive, energetic attitude to your day-to-day work.
• Enthusiasm to hit the highest standards.