Reporting to the Regional Business Manager, Nairobi Environs, the Branch Manager will be responsible for the overall leadership of the branch to achieve growth and profitability, customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.

Key Responsibilities

• Achieve profitability targets through revenue maximization and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.

The Person

For the above position, the successful applicant should have the following: –

• A Bachelor’s Degree from a recognized institution.
• Cash Management Training is required.
• A minimum of 6 years General Banking experience.
• At least 3 years’ experience as a Branch Manager in a commercial bank.
• At least 3 years’ experience in the following roles:
• Personal/Business/Retail Banking or Sales Manager
• Credit Management.
• Customer Service / Relationship Management
• Should have at least 6 months experience in Branch Operations: Cash, Clearing, Accounts & Administration.