We are looking for a driven and experienced Branch Administrator to lead the daily operations of our microfinance branch in TRM & Utawala. This role is ideal for individuals with hands-on experience in credit, loan management, customer relationship management, and branch-level operations within a microfinance or financial services setting.

As Branch Administrator, you will be responsible for ensuring seamless service delivery, high portfolio quality, compliance with lending policies, and excellent customer satisfaction. This is both a strategic and hands-on role, suited for professionals who understand the delicate balance between growth, risk, and client trust.

Key Responsibilities

Loan Processing & Credit Management

• Manage the full loan lifecycle – from application, appraisal, approval follow-up, disbursement, to monitoring.
• Ensure all loans meet credit policy standards and are processed within defined turnaround times.
• Maintain proper documentation and loan files for audit readiness.

Collections & Portfolio Health

• Monitor repayments and aging reports to reduce default rates and enhance portfolio quality.
• Follow up on delinquent accounts through reminders, field visits, and customer engagement strategies.
• Work closely with recovery teams to escalate and resolve non-performing loans.
• Generate monthly branch portfolio performance reports and insights.

Client Relationship Management

• Build and maintain strong relationships with individual and group clients to foster loyalty and repeat business.
• Offer financial guidance and support clients in understanding loan terms, repayment schedules, and financial planning.
• Resolve client complaints promptly and professionally, ensuring a high level of customer satisfaction.

Branch Operations & Compliance

• Oversee daily operations of the branch, ensuring compliance with internal controls, SOPs, and regulatory requirements.
• Ensure accurate record keeping and reconciliation in line with company policy.
• Supervise and support branch staff to meet performance targets and client expectations.

Business Growth & Community Engagement

• Participate in marketing campaigns in the branch
• Contribute to the development and execution of branch-level sales and client acquisition strategies.

Who We’re Looking For

Minimum Qualifications

• A Diploma or Degree in Business Administration, Finance, Microfinance, Economics, or a related field.
• 3+ years of hands-on experience in microfinance, SACCO, or banking, preferably in a credit/loan officer or relationship management role.

Key Competencies

• Strong understanding of loan processing, credit risk, and client appraisal techniques.
• Proven ability in collections, portfolio monitoring, and reducing delinquency.
• Customer-centric mindset with excellent communication and interpersonal skills.
• High levels of integrity, professionalism, and accountability.
• Proficient in MS Office.
• Fluency in English and Kiswahili

Why Join Us?

• Be part of a mission-driven financial institution focused on improving livelihoods through accessible credit.
• Work in a dynamic environment that values initiative, learning, and personal growth.
• Competitive compensation and performance-based incentives.