Key Responsibilities

Sales & Customer Service

• Welcome customers, assess their needs, and recommend suitable beauty products.
• Explain product benefits, usage instructions, and expected results.
• Upsell and cross-sell products professionally.
• Handle customer queries, complaints, and returns in a timely manner.

Shop Management

• Open and close the shop; ensure the shop is clean and well-presented.
• Manage stock levels daily and ensure shelves are always fully stocked.
• Track fast-moving and slow-moving items and advise management.
• Maintain visual merchandising standards.
• Ensure all equipment and displays are in good working condition.

Order & Inventory Management

• Receive, record, and process all customer orders (walk-ins, online, WhatsApp, Instagram).
• Track deliveries, follow up with courier services, and ensure timely dispatch.
• Conduct weekly stock counts and prepare inventory reports.
• Identify when to reorder and share procurement needs with the owner.

Technical Expertise (Product Specialist)

• Understand all beauty products, ingredients, and skin types.
• Guide customers on correct product combinations, routines, and safety.
• Stay updated on beauty trends and new product launches.
• Provide basic product demonstrations or mini consultations.

Cash & Records Management

• Handle daily sales transactions (cash, M-Pesa, POS).
• Maintain daily sales logs, receipts, and end-of-day reports.
• Ensure accurate cash reconciliation.

Marketing Support

• Create simple content (videos, photos, product descriptions) for social media.
• Share promotions, new arrivals, and beauty tips with customers.
• Assist in growing client loyalty and repeat sales.

Requirements

Qualifications & Skills

• Certificate or diploma in Beauty Therapy, Cosmetology, or a related field.
• 1–2 years experience in beauty retail or a cosmetic shop.
• Strong knowledge of skincare, hair care, and beauty products.
• Excellent customer service and communication skills.
• Good computer skills (POS systems, inventory apps, WhatsApp Business).
• Honest, organized, reliable, and sales-driven.