POSITION OVERVIEW

• The Barista will be responsible for preparing and serving high-quality coffee, beverages, and light food items while delivering excellent customer service in a warm and welcoming deli environment. The role requires efficiency, attention to detail, and a passion for creating a memorable customer experience.

JOB RESPONSIBILITIES

• Prepare and serve coffee, tea, smoothies, juices, and other deli beverages to company standards.
• Assist in the preparation and presentation of deli food items (e.g., sandwiches, salads, pastries).
• Operate and maintain coffee machines, grinders, blenders, and other deli equipment.
• Ensure cleanliness and hygiene of the deli counter, tables, and customer areas at all times.
• Manage stock rotation of beverages and deli ingredients, checking freshness and quality.
• Handle cash, process payments, and maintain accurate sales records.
• Provide friendly, prompt, and professional service, engaging customers and answering product-related questions.
• Follow food safety, hygiene, and occupational health & safety guidelines.
• Support deli promotions, upselling, and loyalty programs.
• Perform opening and closing duties as per deli procedures.

QUALIFICATIONS

• Diploma/Certificate in Food & Beverage, Hospitality, or related field (preferred).
• Proven experience as a Barista or in a café/deli environment.
• Strong knowledge of coffee brewing methods, beverage preparation, and latte art (added advantage).
• Customer-focused with excellent communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic math and cash-handling skills.
• High standards of personal hygiene, grooming, and presentation.