Reports To

• Food & Beverage Supervisor

Experience Required

• 2-3 years in Food & Beverage operations

Education

• Diploma in Hospitality with Barista training

Key Responsibilities
Beverage Preparation

• Prepare hot and cold beverages including coffee, espresso drinks, blended coffees and teas
• Make drinks according to company recipes and standards
• Operate coffee equipment including espresso machines, grinders and brewers
• Ensure quality and consistency in every beverage

Customer Service

• Take orders and offer menu recommendations
• Note dietary restrictions and customizations
• Build relationships with customers
• Promote and recommend menu options

Food Service

• Prepare and serve soups, sandwiches and pastries
• Monitor service standards for quality and consistency
• Ensure compliance with food safety and hygiene regulations
• Maintain high standards of food presentation

Operations Management

• Work the point-of-sale system to complete transactions
• Restock supplies including cups, lids, coffee beans, syrups and pastries
• Assist with opening and closing duties
• Assist in stock control, ordering and inventory management

Cleanliness & Maintenance

• Keep work environment and cafe seating area clean and organized
• Clean countertops, coffee grinders, decanters and milk frothers
• Maintain sanitary conditions throughout the coffee shop
• Ensure equipment is properly maintained

Requirements & Qualifications
Education & Experience

• Diploma in Hospitality with training in Barista operations
• Minimum 2-3 years experience in Food & Beverage operations
• Knowledge of food safety regulations, HACCP and quality standards
• Experience operating coffee equipment and POS systems

Core Competencies

• Client orientation and customer service excellence
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Time management and organizational skills
• Cost control skills and attention to detail