Job Purpose

To plan, coordinate, and oversee all banquet and conferencing activities at the hotel — ensuring seamless service delivery, guest satisfaction, and profitability. The role focuses on attracting and managing corporate and institutional clients, positioning the hotel as a preferred conferencing and events venue in Nakuru.

Key Responsibilities

• Plan, organize, and oversee banquet and conferencing operations.
• Manage client communications, event logistics, and service delivery to ensure memorable experiences.
• Prepare and monitor event budgets, quotations, and post-event reports.
• Design banquet set-ups, floor plans and service flow.
• Lead and train banquet staff, including service teams, setup crews, and stewards, to deliver high-quality service.
• Develop relationships with corporate, NGO, and government clients to secure repeat business.
• Ensure compliance with health, safety, and licensing regulations.
• Coordinate with the kitchen, front office, and F&B teams to ensure smooth operations.
• Implement cost-control measures and drive revenue growth through effective sales strategies.

Qualifications & Experience

• Bachelor’s Degree, Diploma or Higher Diploma in Hotel Management, Events Management, or Food & Beverage Service or related fields from a recognized institution.
• Minimum 3 years’ experience in banqueting, conferencing, or event coordination in a hotel or convention facility.
• Proven ability to manage corporate events, weddings, and conferences.
• Experience in sales and client relationship management within the hospitality industry.
• Computer literacy (Word, Excel, Outlook, POS preferred)
• Certificate in Sales or Customer Service (an advantage)

Technical & Behavioral Competencies

• Event planning, banquet setup design, floor plan creation, and service flow management
• Strong client relationship management, proposal preparation, and site visit coordination
• Confident communication, negotiation, and guest-handling skills
• Budgeting and cost control with the ability to prepare quotations and maximize profitability
• Supervisory capability, including team briefing, task assignment, and quality monitoring
• High attention to detail, presentation standards, and hygiene compliance
• Ability to problem-solve under pressure while maintaining professionalism
• Strong sense of accountability, integrity, and customer service excellence