Principle Accountabilities

• Test and Production Banking Systems support – Support and maintenance of Banking and Payment Systems running within the bank for optimal performance e.g. Core Banking, Clearing, AML, CRM, Custody, DAO among others.
• Core Banking Integrations with 3rd Party applications and support – 3rd Party systems and Core Banking Integrations using different consumer protocols support.
• Change Management (CR) – Coordination of change requests including but not limited to documentation, vendor appraisal, cost rationalization and solution testing with end users – SITs and UATs.
• Applications Version and Inventory Management – Coordination of application version management and patching in collaboration with various vendors as well as inventory management.
• Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
• Applications Version and Inventory Management – Coordination of application version management and patching in collaboration with various vendors as well as inventory management.
• Liaise with business users to conduct comprehensive User Acceptance Tests (UATs) with all new deployments for compliance and ensure the business needs are met.
• Analyse, troubleshoot and resolve issues encountered by users across the bank and customers, within agreed Service Levels.
• Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity.
• Provide 24 hour on call support and supervise day-to-day support of the core system and all assigned Banking and Payment Systems.
• Analyse, design, program and develop accurate functionality and reports.
• Coordinate users and service providers issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service level.
• Ensure EOD is successfully done by offering technical support and troubleshooting reported challenges in the end of day processes.
• Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets.
• Ensure real-time monitoring of Banking, Lending and Treasury systems performance by monitoring KPI’s through an automated monitoring and event notification system.
• Ensure development and maintenance of a FAQ for the Banking and Payment Systems and cascading of the same to relevant teams.
• Ensure availability of UAT environments for the Banking and Payment Systems to enable testing of new solutions.
• Ensure BCP for the Banking and Payment Systems by running periodic tests for compliance.
• Ensuring optimal performance and uptime of integration endpoints exposed by the Banking and Payment Systems, by testing and documenting acceptable TPS (Transactions Per Second) before releasing the same to the Middleware and the channels, using industry standard clients e.g. SOAP/UI, Postman.
• Any other responsibilities assigned by immediate supervisor.

Key Competencies and Skills

Technical Competencies

• Knowledge of Operating Environments – Windows OS Servers, Linux OS.
• Basic SQL query writing skills, design and analysis of system workflows and system administration.
• Knowledge in the use of integration endpoint clients e.g. SOAP/UI and Postman.
• Knowledge in various message types e.g. REST/JSON and SOAP/XML.
• Working knowledge of the role databases have in managing business processes and information.
• Knowledge and experience in technical documentation tools.

General Competencies

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to handle incidents quickly and accurately.
• Team player with a high level of integrity and professionalism.
• Results oriented.
• Self-driven.
• Customer service oriented.
• Adaptability and flexibility to new technologies, processes and changing priorities.

Minimum Qualifications, Knowledge and Experience

Academic & Professional Qualifications

• An IT related degree from a reputable institution.
• Certification in ITIL.

Experience

• A minimum of 3 years’ experience in supporting a busy ICT environment with good knowledge of banking operations and system procedures.
• A minimum of 3 years’ experience in Core Banking and Applications Support.