Reporting to the Stores Manager, the Assistant Stores Manager is responsible for supporting day-to-day store operations, ensuring efficiency, compliance, and a smooth customer experience. The role covers stock control, inventory management, team supervision, floor execution, and compliance with company standards to maintain operational excellence.

Key Duties & Responsibilities

• Supervise daily store operations, ensuring tasks are executed effectively and in compliance with policies.
• Monitor backroom operations, receiving and dispatching stock, and in-store logistics.
• Ensure inventory accuracy through timely replenishment, stock counts, and shrinkage control.
• Coordinate with suppliers, warehouses, and logistics teams for smooth deliveries and returns.
• Maintain proper tagging, labeling, and placement of merchandise.
• Assist in supervising floor staff, cashiers, and stock handlers, allocating tasks and tracking performance.
• Train team members on operational procedures, safety, and company protocols.
• Support customer service by ensuring a clean, well-stocked, and orderly store.
• Resolve customer concerns or escalate appropriately.
• Prepare reports, schedules, and ensure accurate cash handling and reconciliations.
• Support execution of promotions, initiatives, and new processes.

Deliverables

• Efficient and compliant store operations.
• High inventory accuracy and reduced stock-out rates.
• Positive customer experience and satisfaction.
• Trained and motivated staff with strong performance.
• Accurate reports and timely execution of operational tasks.
• Compliance with safety and company standards.

Qualifications & Experience

• Diploma or Degree in Stores Management or a related field.
• 2–3 years’ experience in retail or store operations.
• Proven experience in inventory and stock control.
• Proficiency in SAP system is an added advantage.