For appointment to this grade, a candidate must have:

• Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili
• possess good oral and written communication skills in both English and Kiswahili;
• a Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
• a certificate in sign language from a recognized institution

Duties and Responsibilities

• connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries
• responding to customer enquiries and directing them to the respective destinations;
• implementing standards and procedures for corporate communication.
• capturing data of organized and scheduled corporate events;
• drafting corporate events briefs for distribution to the Customer relations personnel;
• drafting initial information, education and communication materials for review;
• shooting, photographing and editing promotional, and other video material/content;
•  registering participants during conferences, official visits, seminars and workshops;
• distributing hard copy and digital corporate publications;
• disseminating of customer enquiries and complaints to relevant offices for action; and
• interpretation of sign language