Purpose of the Job

• The position is responsible for executing all pensions’ administration activities of the department by supporting the Senior Pensions Administration Officer.

Main Duties and Responsibilities

The duties and responsibilities are:

Operational Roles and Responsibilities

• Assist in Processing the pensioners and dependants’ payroll in the DB scheme and Income Draw Down Fund.
• Assist in Attending to members, pensioners and dependants complaints/queries are to their satisfaction.
• Keep track of timely payment of benefits as per the RBA set guidelines.
• Keep track of group life payments due to the beneficiaries.
• Ensure that monthly contribution schedules and salaries are received and timely.
• Ensuring that members contributions are received, reconciled and loaded in the ERP timely.
• Initiating members and beneficiaries benefits calculations as due.
• Taking leavers and beneficiaries through their benefits calculations and guiding them on the options due.
• Ensuring that the widows and orphans account are manage in line with the policy in place.
• Ensuring that the department data is up to date and securely stored.
• Custodian of members’ up to date data and ensuring that it is highly protected.
• Participate in resolution of beneficiaries’ issues by collating the required information.
• Work with the Pensions Administration Manager and Senior Pension  Administration Officer to prepare death benefits payment proposals.
• Ensure that data required for from the department by service providers is shared promptly.
• Ensure members enquiries are attend to timely.
• Uphold quality customer care to all stakeholders.
• Conversant with DB Scheme, DC scheme and Income draw down processes.
• Ensure that information is shared with members, pensioners and beneficiaries as required.
• Ensure Issuance of member’s statements and other materials.
• Participate in the logistics for preparing the Scheme’s AGM.
• Prepare pensioners medical cover proposals and notice of expiry annually.
• Initiate the benefits payment process for the following types of benefits to members/beneficiaries.
  • Withdrawal benefits
  • Retirement benefits
  • Death in service benefits
  • Death in retirement benefits
  • Deferred benefits
  • Transfer in/out Benefits
  • Immigrant benefits

Key Result Areas:

The job holder’s accountability areas are outlined as follows;

• Timely and accurate processing of benefits
• Reduced turnaround time for Scheme administration
• Accurate and Timely payroll processing for pensioners and beneficiaries
• Successful accomplishment of the AGM’s agenda
• Improved annual member and pensioners’ customer satisfaction score by upholding quality customer service
• Successful onboarding of new members to the scheme
• Efficiently and effectively execution duties assigned from time to time.

Knowledge and Skills Required:

 The job holder must possess;

• Bachelor degree in Insurance, Business Administration, Actuarial Science or any relevant or equivalent qualifications from a recognized university
• Minimum of four (4) years’ experience in retirement benefits Scheme administration
• Relevant Professional Qualifications such as ACII, AIIK or equivalent
• Familiar with the ERP process and Microsoft Office suite
• Proficient in the use of accounting systems
• Impeccable planning and budgeting skills
• Good understanding of Finance and relevant regulations on Pension Schemes
• Demonstrated leadership and supervisory skills.
• Good communication, interpersonal and team-building skills.
• Possess good report writing and presentation skills.
• Ability to work under pressure
• Proven problem-solving skills and knowledge of conflict management.
• Excellent negotiation skills
• Be conversant with roles and processes of internally Administered Schemes ie DB
• Scheme, DC Scheme and the Income Draw Down Fund
• Be well-rounded in benefits calculations parameters and benefits due to members and beneficiaries from DB Scheme, DC Scheme and the Income Draw Down Fund
• Maintain High level of confidentiality
• Be a proactive team player
• Have a high level of integrity

The deadline for submission of all applications is on or before 28th November 2025 by 5.00pm