JOB PURPOSE

To manage the daily affairs of the specific brand stores in such a manner that daily turnovers, budgeted gross profits are attained through consistent upholding of set operation standards whilst enhancing fulfillment of total customer satisfaction.

Key duties & responsibilities among others will be:-

• Ensure consistent and strict adherence to standard operating procedures and brand standards
• Oversee the operation of specific brand stores to ensure the achievement of maximum sales and profit through a motivated, high performing and skilled team who always deliver “Simbisa Kenya experience”.
• Ensure provision of satisfactory customer service and value for money
• Ensure customers are handled in a friendly ,courteous and professional manner
• Ensure customer complaints are solved promptly and accurately
• Actively model and encourage the Simbisa Kenya values of pride, passion, courage and integrity in all dealings with Simbisa Kenya family.
• Ensure all food served to customers is to the SBKL specification –quantity, quality and temperature.
• Ensure the teams in the stores are motivated and the primary focus being customer satisfaction
• Ensure all customer complaints are responded to. Additionally, inform the affected stores in order to avoid recurrence
• Maintain communication with customers through the store managers while acknowledging regulars’
• To organize and co-ordinate any special functions designed to improve the relationship between Simbisa and its customers and suppliers
• Work with Store Managers and ensure that every store in Simbisa group grows year on year in customer count as well as turnover
• Upholds commitment of all safety and sanitation practices
• Evaluate health and safety practices against standards
• Ensure all equipment is maintained and operating according to set operational standards

QUALIFICATIONS

• Bachelor’s degree in Business administration, Management or a related field
• Proven experience in a leadership or Management role, preferably within a hospitality environment
• Strong understanding of business principles, operations and financial Management
• Good leadership skills
• Good communication and negotiation skills
• Excellent planning and organization skills