Key Responsibilities:

• Provide accounting technical support via email and phone
• Resolve tickets, identify root causes, and document interactions
• Support monthly and annual accounting closes
• Manage bank relationships, payments, transfers, and reconciliations
• Audit records, prepare financial reports, and process adjustments
• Collaborate with internal teams and clients to ensure accounting accuracy
• Propose improvements to workflows, systems, and documentation

Requirements:

• Degree in Public Accounting
• Minimum 2 years of experience in accounting or application support
• Proficiency in Excel (pivot tables, VLOOKUP) and CRM tools (Zendesk, Salesforce, etc.)
• Experience in high-volume environments: eCommerce, retail, manufacturing, or similar
• Fluent English (B2 or higher) for international client support
• Attention to detail, analytical skills, and excellent communication