• The OTS Coordinator is responsible for coordinating operational and technical support activities, ensuring timely follow-up of requests, documentation control, reporting, and effective communication between operations, maintenance, HSE, suppliers, and internal stakeholders to support safe and efficient petroleum operations.

Key Responsibilities

• Operations & Technical Support Coordination
• Receive, log, and coordinate operational/technical support requests and prioritize actions.
• Liaise with internal teams and external service providers to ensure timely delivery of support.
• Track progress against agreed timelines and escalate delays or critical issues.
• Support planning of routine support activities, shutdown support, and urgent interventions.
• Work Order / Service Request Management
• Maintain accurate request/work order registers and ensure completeness of documentation.
• Coordinate approvals, scheduling, resource allocation, and closure of support tasks.
• Ensure services meet agreed SLAs and operational requirements.
• Documentation & Data Management
• Maintain records, reports, technical documents, and controlled files (version control and archiving).
• Collect and consolidate operational support data to prepare daily/weekly/monthly reports.
• Maintain asset/equipment support logs and update systems as required.
• Reporting & Continuous Improvement
• Track OTS KPIs (response time, closure rate, recurring issues) and report trends.
• Identify recurring bottlenecks and propose process improvements.
• Support root cause analysis and corrective action follow-up for recurring operational issues.
• HSE & Compliance Support
• Ensure support activities align with HSE rules, permits, and company procedures.
• Participate in safety meetings/briefings and communicate relevant safety updates.
• Support incident reporting documentation and action tracking where required.

Requirements

Key Qualifications and Experience

• Bachelor’s degree in Engineering, Operations Management, or a related field.
• Minimum of 3–5 years of experience in operations coordination/technical support, preferably in oil & gas/energy.
• Strong understanding of operational support workflows, maintenance coordination, and service provider management.
• Experience with CMMS/ERP systems is an added advantage.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder coordination skills.
• Strong reporting capability and good proficiency in Excel and MS Office tools.
• High attention to detail and commitment to documentation quality.
• Strong safety mindset and familiarity with HSE requirements in industrial environments.
• Willingness to travel or support site-based operations if required.

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• The Administrative Manager is responsible for overseeing office administration and facilities operations, vendor and service management, administrative procurement, travel and logistics support, and administrative policy implementation to ensure a well-managed and cost-effective work environment for the petroleum business.

Key Responsibilities

• Office Administration & Facilities Management
• Oversee day-to-day office operations, reception, utilities, and facilities maintenance.
• Manage office security, access control, and workplace safety arrangements (as applicable).
• Coordinate office space planning, maintenance requests, and service delivery.
• Ensure a clean, functional, and professional working environment.
• Asset, Supplies & Administrative Procurement
• Maintain registers for office assets, equipment, and supplies, including periodic stock checks.
• Manage administrative procurement processes: quotations, purchase orders, deliveries, and service verification.
• Optimize administrative spend through cost control and vendor performance management.
• Vendor & Contract Management
• Manage service providers (cleaning, security, maintenance, travel agents, etc.) and monitor SLAs.
• Support contract administration, renewals, and compliance with internal procedures.
• Resolve service issues and ensure timely, high-quality delivery.
• Travel, Events & Logistics Support
• Coordinate travel arrangements, accommodation, and logistics support as required.
• Organize meetings, events, and internal engagements including venue and catering coordination.
• Support visitor management, staff onboarding logistics, and office communications.
• Administrative Policies, Records & Compliance
• Implement and improve administrative policies and procedures (document handling, approvals, office rules).
• Maintain administrative records and ensure confidentiality of sensitive information.
• Prepare periodic administrative reports and budget tracking updates.

Requirements

Key Qualifications and Experience

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years’ experience in administration/facilities management; oil &gas/industrial sector experience is an advantage.
• Strong vendor management, procurement coordination, and cost control capability.

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