Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Grow and expand clients platform usage within their organization;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Ideal profile

• 3 – 5 years of experience in Customer Success, Account Management or Account Development position is a must;
• Experience in client retention and continuous usage of the solution/service;
• Exceptional ability to communicate and foster positive business relationships;
• Technical skills is a must;
• Accountability and personal organization are essential;
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
• Available to work from 12 PM to 8 PM Eastern Time.