JOB PURPOSE:

The Senior Manager – Endpoint Security and Network Management is accountable for the global security, performance, and availability of endpoint devices and network infrastructure across the organization. This role leads the development and execution of strategies that ensure secure, reliable, and efficient connectivity for staff in both office and field environments. Working closely with cybersecurity, infrastructure, and field IT teams, the role is critical in safeguarding digital access, managing cyber threats, and enabling resilient operations in diverse connectivity contexts.

KEY RESPONSIBILITIES:

• Manage endpoint security platforms, patching, threat detection, and response.
• Oversee global network operations, performance monitoring, and firewall configuration.
• Implement and monitor zero-trust, VPN, and secure remote access solutions.
• Coordinate network and security support to field office IT teams and remote locations.
• Ensure policy compliance and lead remediation efforts in collaboration with InfoSec and GTD Governance under TBM.
• Provide support, guidance, and collaboration to field office IT staff across all regions.
• Coach and mentor teams to adopt Agile ways of working as the standard approach for delivering value and driving continuous improvement, working collaboratively across all GTD business units.
• Provide strategic and operational leadership in the delivery, optimization, and continuous improvement of assigned IT services.
• Set direction for service delivery and operations teams, ensuring alignment with organizational priorities, FinOps principles, and GTD Governance frameworks.
• Lead cross-functional collaboration efforts across GTD units, ensuring shared ownership and accountability for success.
• Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
• Oversee service-level performance, compliance, and vendor engagement, ensuring optimal value and risk management.
• Champion field-focused support and ensure digital service reliability for all global regions, including low-connectivity environments.
• Provide leadership in aligning cybersecurity, ITSM/GSM, and operations standards across all platforms under your domain.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Requires experience in supervising and building relationships with people at a variety of levels.
• Typically has 7 to 10 years of relevant IT and business work experience.
• Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
• Expertise in endpoint protection, network security, and secure connectivity.
• Strong hands-on and troubleshooting capabilities.
• Experience in stakeholder engagement across technical and non-technical groups.
• Security-first mindset with value-driven service delivery.
• Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.