Reporting to the ICT Administrator, the IT Officer will assist in providing first-line ICT support to staff, managing day-to-day ICT issues, and supporting system users to ensure the optimal functioning of ICT tools and services.

Duties and responsibilities:

• Provide help desk support (hardware/software/network).
• Install and configure workstations, printers, security surveillance system and mobile devices.
• Assist with data backups, antivirus updates, and IT maintenance.
• Maintain user accounts and access controls.
• Support online meetings and audio-visual setups.
• Maintain IT records.
• Preventive maintenance of all equipment.
• Advocate for user policy compliance.
• Conduct user training.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic certifications such as CompTIA A+ or Microsoft Fundamentals.
• CNA, MCSA, Linux+, or equivalent certifications. Certification in cybersecurity or networking is an added advantage.
• At least 1 year of experience in a similar ICT role.
• Self-motivated, problem-solving, and troubleshooting skills