Role Description

• Acquire and Grow new customers via personal sales visits, using face – to – face contact to provide a personal service. Develop a monthly customer call cycle. Conversion of qualified leads into customers as well as developing and maintaining existing accounts (retention & development).
• Act as the customers’ main point of contact by liaising closely with the relevant departments within DHL to ensure that queries, problems or issues are dealt with appropriately.
• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Discount according to agreed guidelines.

Minimum Requirements

Education & Experience

• Bachelor Degree /Tertiary Education or related work experience in related discipline and 2 years of experience in a related field.

Competencies:

• Commercial minded.
• Good Understanding of DHL Network.
• Strong business acumen.
• Building and managing partnerships
• Good one-one communication skills
• Strong planning skills.

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Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do – DHL Global Forwarding has an opening for an LCL Business Development Specialist in Kenya.

Join us in connecting people and improving lives!

In this LCL Business Development Specialist position

• Executes procedures in the administration of the LCL Development process from end to end.
• Be the LCL product expert to support the business with sales/contracting/proposals best practices and capabilities including interaction and onsite visits with customers.
• Drive Area solution product development and salesforce/ lead generation enhancement initiatives based on Kenya + East Africa customer / market requirements as well as productivity improvement initiatives.
• Provides input on service elements and drives network development from country perspective.
• Maps and profiles customers in the key trade lanes.
• Prioritizes top customers in the lanes based on their business potential.
• Maps developments with each customer and devise action plans.
• Ensures due attention to new opportunity.
• Actively participates with the product teams (origin and destination) to understand, discuss and develop solutions to facilitate target growth on the key trade lanes.
• Ensures RFQ/RFPs are received and attended on time and support RFQ teams for successful closure.
• Organizes and leads meetings/calls with new customers as part of the onboarding process.
• Establishes SOP’s and KPI’s
• Ensures the onboarding timelines and ensure that deadlines are met
• Creates business case notes for every win and sends them along with the SOP to the respective regions’ product managers.
• Improving the development of existing LCL products.
• Resolving customer issues.
• Conducting market research and analysing industry trends.
• Collaborating with the Sales team and Product Head.

Coordination

• Origin/destination LCL shipment coordination
• Monthly inbound –Outbound volume review.
• Own box service utilization.
• Generating local tariff for Sales.
• Cooperation with sales.
• Revamp the procedures in place and make them more efficient.
• Increase the number of nominations and routings.
• Managing the launch of new services
• Analyzing and documenting the product development process
• Leading internal and external audits of the products
• Building and maintaining customer relationships

Co-loader/CFS operator

• preferred vendors – Regional tariff maintenance.
• Review of CFS agreement benefits (vendor stats).
• Own box/ co-load Cost control.
• Carrier selection as per service requirements

Tender Management

• Inside pricing
• RFQ management with OCC
• Maintenance /update of MTS
• Rate procurement review
• Support with market intelligence

Now, here is what we need from you!

• Deep Knowledge of OFR LCL Product and Forwarding business
• Strong analytical and good communications skills
• Good Negotiation and communication skills
• Able to work timely with high accuracy
• Results drive and attention to details.
• Strong structuring skills
• Knowledge and knowhow of LCL box deconsolidation will be an added advantage.
• 2- 3 years related experience.
• Must have a matric.
• Preferred Cargo wise experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary