The role of the Agent Engagement Specialist is to focus on building, engaging and enabling our New and Existing Blue Tier agents, Reactivation of Inactive agents and Recruitment of New Agents via tele-sales.
This role is to partner our Agents within the assigned portfolio/territory to position Study Group as the provider of choice for Higher Education delivered through our range of higher education products thus driving students’ recruitment.
ABOUT THE ROLE:
Key Responsibilities:

• Provide product and process training to agents
• Primary point of contact for all assigned partner enquiries, providing prompt and clear responses to maximize leads
• Manage and expand our channels’ network with a focus on depth of relationship, ensuring adherence to SLA’s
• Gather information from partners on competitor activity, enabling greater in-market competitor awareness and analysis
• Identify growth opportunities

Geographical Scope: East, West and South Africa
ABOUT YOU:

• Fluent in English + Native or any other foreign language will be advantageous
• Customer-service orientated and consultative approach to selling
• Strong positive attitude
• Comfortable in high-pressure environments
• Excellent presentation, communication and interpersonal skills
• Strong organisational skills and demonstrated ability to meet deadlines and targets
• Ability to work independently and as part of a team
• B2B or Channel Sales experience preferred
• Knowledge of international education systems
• Experience with Salesforce.com or other Customer Relationship Management (CRM) tools
• Cold calling experience preferred