About the Program

This is a 24-month fixed-term contract program aimed at recruiting young, vibrant, and ambitious graduates from diverse backgrounds to join our teams in Actuarial, Claims, Underwriting, Finance, Legal, Medical Business and Business Development.

The program begins with a formal orientation covering our core functions, including branch network and operations. Thereafter, participants will rotate across the designated functions.

Who are we looking for?

You must have graduated within the last one year, or expect to graduate on or before 31st July 2025, and be ready to launch your professional journey. You should be keen to work in a dynamic environment that will provide exposure to a professional network supporting and enabling your career development.

Minimum Qualifications

• A bachelor’s degree in actuarial, Insurance, or a business-related field, obtained within the last one year with a minimum of Second-Class Upper Division.
• Final-year students set to graduate on or before 31st July 2025 are also eligible to apply.
• A mean grade of B and above in KCSE (or its equivalent).
• Proof of your degree and KCSE results slip must be attached.
• You must be below 26 years of age.

What the Program Offers

• Development of leadership and self-management skills.
• Growth in customer and client centricity, as well as related behavioural competencies.
• Enhancement of technical, job-relevant skills.
• Personalized coaching from people managers and business leaders to support your career growth throughout the program.

Desired Competencies and Extracurricular Experiences

• Initiative and drive beyond academics
• Strong commercial and business acumen
• Complex problem-solving and creative ideation
• Critical thinking and analytical skills
• Technological proficiency
• Proactive attitude and self-motivation

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The primary objective is to maximise sustainable risk-adjusted / EP portfolio contribution.
• The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Job Description

Key accountabilities/Deliverables/Outcomes

Accountability: Sales and Service

• Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Accountability: Business Management

• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
• Adhere to procedures and guidelines within the BB RMCD.

Accountability: Staff Management

• Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
• Manage own leave plan.
• Offer support as per business request.

Accountability: Risk & Control Objective

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

Role/person specification

Qualification

Education:

• Business Degree

Experience

Knowledge of the bank’s products, services and policies required to undertake the role:

• The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
• For Complex products, good knowledge will be required sufficient to: –
  • Recognize the changing needs of the customer.
  • Identify products/service that best satisfies customers’ needs.
  • Introducing the product/service.
  • Co-ordinate the introduction of the relevant Group product specialist.
  • Deal with customers directly as required.
• A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
• The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

Knowledge and Skills

Must have good knowledge on: –

• Enterprise Banking,
• Customer Relationship Management
• Team management