Specific Responsibilities:

• Handle guest arrivals as per pick-up requests. Ensure transportation is well coordinated for all guests arriving via the airport.
• Assist with guest luggage as and when required
• Conducts a briefing to the guests and assists them into their transportation.
• Ensure their is clear communication between office and field teams regarding guest in transit.
• Provide accurate guest briefings on their immediate related activities.
• Be the first point of contact at the arrival point for all scheduled flight landings and assist incoming guests with airport logistics.
• Update all additional instructions regarding guests &/or related to guests in the logbook
• Update any logistical changes to the chain of command as and when it occurs.
• Create & maintain a good relationship with the necessary networks around the airport, such as airline personnel, immigration & custom officers etc, with the aim of facilitating seamless execution of duties.

Minimum requirements

• Diploma in Tour Operations/Customer Care
• Proficient in English and German Languages. Knowledge in any other foreign language(s) will be an added advantage
• Willingness to work within a flexible schedule
• 2 years’ experience in Hospitality/Tourism Sector within the same capacity
• Strong Customer Service and Excellent interpersonal skills across all levels
• Strong decision-making and problem-solving abilities
• Highly developed sense of integrity
• Demonstrate commitment to customer satisfaction
• Good time Management Skills