ICT Systems Administrator is responsible for the design, implementation, security, support and maintenance of ICT systems that facilitate timely provision of information needed to effectively support the ministry and operations of CITAM.

Key Responsibilities:

• Responsible for the Maintenance, Management, Configuration, Integration and reliable operation of ICT systems (ERP System (Sage X3, Sage 300), School Management Systems (Xenesis), Hospitality Management System, Church Management System, Office 365, Active Directory etc.), network servers, virtualization and Automation Processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, UPSs, Sound Systems and related equipment problems are resolved in a timely manner with limited disruptions.
• Responsible for capacity, storage planning, and database performance.
• Implement, monitor and undertake periodic review of ICT policy, Adherence to ISO standards, Administration, Installation and Troubleshooting of CITAM’s security solutions. Implements network’s security, protection against unauthorized access, modification, or destruction, and troubleshoot any access problems.
• Coordinate licensing issues with software/hardware vendors and maintaining annual maintenance contracts while ensuring information security.

Requirements

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
• Minimum of 5 years continuous experience in database, network administration, or system administration.
• Working knowledge of Sage X3 and Sage 300 ERP systems.
• Working Knowledge of cloud Technologies/Computing with emphasis on Microsoft Azure Cloud.
• Working knowledge of virtualization Software, VMWare, or equivalent is a plus.
• Knowledge of Microsoft SQL Server Database System (Installation, Administration, Troubleshooting, Scripting, Backups, etc.)
• Strong knowledge of implementing and effectively developing ServiceDesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.\
• Experience with Active Directory Implementation and Administration both on premise and Azure Active Directory.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a closely related field.
• Azure Administrator Associate: Certification as Azure Administrator.
• Training on Sage X3 and Sage 300.