• We are seeking for an experienced Technical Writer to produce high-quality technical documentation that contributes to the overall success of our products. The ideal candidate to have proven success in a highly technical field, such as software development, computer science, or engineering. The candidate will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Job Description

• Develop comprehensive product documentation that meets organizational standards
• Gain deep understanding of products and services, and translate complex  information into simple, polished, engaging content
• Write user-friendly content that meets the needs of target audience, turning insights  into language for user success
• Develop and maintain detailed database of reference materials, including research,  usability tests, and design specifications
• Evaluate current user content and develop innovative methods for improvement
• Develop content in alternative media forms for maximum usability, with consistent  tone across all documentation
• Assesses the audience needs for whom the technical and procedural documentation  is intended; adjusts tone and technical terms used to meet those needs and to  ensure understanding
• Gathers feedback from customers, designers, and developers to improve technical  documents.
• Performs other related duties as may be assigned.

Competencies

• Bachelor’s degree (or equivalent) in engineering, communications, software  engineering, computer science or relevant technical field
• 2 or more years of experience as a Technical Writer
• Firm understanding of SDLC (systems development lifecycle)
• Experience in using XML tools to create documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily  understandable in text and pictures
• Strong working knowledge of Office Suite
• Familiarity with content and learning management systems (CMS and LMS).
• Familiarity with documentation publishing software, such as MadCap, RoboHelp, or  Wikis will be an added advantage
• Ability to effectively use of analytics to improve user-facing content and applicant  programming interface (API) a plus.