Job Responsibilities:

• Monitoring changes in relevant legislation and regulatory environment in the running of companies and keeping the Management up to date on all developments.
• Ensure records of Minutes are well kept.
• Support in arranging board meetings and annual general meetings.
• Draft agenda and timetable for board and annual general meetings.
• Ensure all statutory declarations are duly filed.
• Ensure the register of directors and secretary is up to date.
• Support the Company Secretary in ensuring timely dissemination of Board papers.
• Ensure timely submission of regulatory reports/letters.
• Ensure timely statutory filings.
• Regular review of governance documents.
• Support the Company Secretary in preparation of board papers among other functions.
• Support in planning for training of new and existing directors on corporate governance, duties and responsibilities of directors etc.
• Support the Company Secretary advise the Board on legal, governance, accounting and tax matters.

Job Skills:

• High level of analytical skills with attention to detail.
• Problem-solving skills with the ability to analyse complex information to identify the key issue/action and drive resolution.
• Excellent organizational skills, ability to use initiative and work with minimum supervision while ensuring that Management are fully always informed.
• Ability to communicate effectively and confidently, orally and in writing, with stakeholders at all levels of seniority including external stakeholders.
• Ethical Leadership skills, including the ability to maintain confidentiality.
• Flexibility to balance governance and compliance requirements with commercial objectives without compromising achievement of the highest standards of governance and compliance.
• Strength of character and personal presence to be able to influence senior management and operate effectively at senior levels both internally and externally.
• Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.

Qualifications

Job Qualifications:

• A Bachelor’s degree in Law
• Advocate of the High Court
• A professional certification in company secretarial
• Minimum of 7 years’ relevant experience in legal work and company secretarial practice
• In-depth knowledge of regulatory environment and key regulatory guidelines
• Broad range of experience in the financial services industry with a focus on corporate governance, company secretarial and regulatory reporting & compliance

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• This resource will provide both functional and technical expertise in critical areas, including payment systems (clearing, international money transfers, billers, etc.), branch operations, HO operations, credit systems, cash deposit machines, CRM systems, and business reporting. Additionally, they will be responsible for Level 2 support, ensuring efficient ticket resolution across incidents, requests, and problem management.
• Beyond core technical support, this role will contribute to system availability and uptime, value-added service initiatives, project activities, training, and talent development.

Job Responsibilities/ Accountabilities:

• Applications Monitoring – Continuously tracking the performance and availability of banking applications, such as core banking, payment systems, integrations with third party applications.
• Troubleshooting & Incident Management – Quickly identifying, diagnosing, and resolving application issues that may impact business operations.
• User Support – Providing level 2 support to the business.
• Project support – be a subject matter expertise in supporting value-added services and project implementation.
• Change Management – Coordinating application updates, patches, and new releases to minimize disruption to business operations.
• Performance Optimization – Analyzing application performance metrics and implementing improvements to enhance speed, reliability, and efficiency.
• Security & Compliance – Ensuring that application support activities adhere to stringent industry security standards and regulatory requirements.
• Disaster Recovery & Business Continuity – Participating in the development and testing of recovery plans for critical banking applications.
• Vendor Liaison – Collaborating with partners and third-party service providers to resolve complex issues and manage service level agreements.
• System Integration – Assisting in the integration of various business applications to ensure seamless data flow and functionality.

Qualifications

Qualifications / certifications

• Educational Background – A degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Technical Skills – Proficiency in programming paradigms (Java, Python, SQL), operating systems (Linux, Windows), and database management.
• ITIL Certification – Knowledge of IT Service Management (ITSM) frameworks, such as ITIL is added advantage.
• Project Management Training – Certifications like PMP or Agile methodologies is an added advantage.
• Security & Compliance Knowledge – Understanding of cybersecurity best practices and regulatory compliance is added advantage.
• Problem-Solving & Analytical Skills – Ability to diagnose and resolve complex technical issues efficiently.
• Communication & Collaboration – Strong interpersonal skills to work with cross-functional teams, vendors, and end-users.

Experience

• Industry Experience – Prior experience in application support, particularly in financial services, banking, or insurance.
• 3 years minimum –in financial services, banking, or insurance.