JOB PROFILE

• The Deputy Director, Corporate Communications, will provide strategic leadership in managing the reputation, brand, and public image of the Social Health Authority (SHA). This role is responsible for developing and implementing communication strategies, stakeholder engagement, media relations, crisis communication, and public awareness campaigns. The position ensures effective internal and external communication, promotes transparency, and enhances SHA’s visibility and public trust. Additionally, the role oversees digital and social media strategies, corporate branding, and compliance with relevant communication policies and guidelines.

QUALIFICATIONS

• Fifteen (15) years relevant work experience, three (3) of which must be in the grade of Assistant Director, Customer experience   or in a comparable position in public service or private sector;
• Master’s degree in any of the following disciplines: Public Communication, Public Relations, or Mass Communication Marketing or its equivalent qualification from a recognized institution;
• Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, Marketing or its equivalent qualification from a recognized institution;
• Management course lasting not less than four (4) weeks at a recognized institution;
• Be a registered member of a relevant professional body;
• Proficiency in computer application; and
• Demonstrated integrity, professional competence, and management capabilities as reflected in work performance and results

Key Competencies and Skills

• Ability to think strategically and innovatively
• Proven intellectual leadership in managing people and financial resources
• Excellent interpersonal, management, and communication skills
• Excellent organizational skills and highly confident
• Computer literacy and familiarity with standard office computer applications
• Ability to mobilize resource
• Negotiation skills

Responsibilities:​​​​​​​

• Formulating and implementing corporate communication policy;
• Controlling the usage of audio-visual equipment;
• Participating in welfare activities as and when required;
• Coordinating publishing of authority’s newsletters and journals;
• Promoting the corporate image of the authority;
• Maintaining channels of communication;
• Placing advertisement or announcement articles in print media;
• Ensuring proper coverage of authority activities;
• Ensuring safe custody of equipment in the department;
• Reviewing corporate communication budget; and
• Reviewing publication and submission of SHA annual reports, among others.
• Lead the development, implementation, and evaluation of strategic, tactical, and operational customer engagement plans, programs, and initiatives to align with the organization’s strategic planÂ
•  Advise Management on customer satisfaction measures, Customer Experience   strategies, programs, initiatives, and emerging issues to enable customer-centric strategic decision processes and major or critical issues responseÂ
•  Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers
•  Lead and/or direct specific customer research programs, dialogue, and other forms of engagement to understand key concerns and issues and inform review and enhancement of Customer experience s and service delivery modelsÂ
•  Drive the development of a Customer experience culture across the organization, supported by effective policy and process frameworks and responsive Customer Experience    systems to embed best practice customer-centric behaviors
•  Identify opportunities for enhanced service delivery through the use of technology to optimize customer experience