Job Purpose:
Drive acquisition, retention, and profitability of general insurance business. Develop risk solutions, manage client relationships, ensure service delivery, coordinate underwriting, ensure compliance, identify market opportunities, and deliver high service standards.
Key Responsibilities:
Drive new business acquisition across corporate, SME, and individual segments
Prepare insurance proposals, quotations, and tender submissions
Negotiate policy terms and premiums with underwriters
Process policy renewals, endorsements, amendments; ensure client satisfaction
Support clients on policy inquiries, endorsements, documentation, payments, and claims
Assist claims team in negotiating problematic claims with insurers
Monitor market, underwriting, and regulatory trends; recommend insurance solutions
Provide production reports: pipeline status, retention, portfolio growth
Build and maintain client, insurer, and stakeholder relationships; manage business pipeline
Conduct policy reviews to align with evolving risk exposures
Support business development via events, product launches, seminars
Maintain client and policy records; ensure data integrity
Collaborate with sales support, admin, and finance teams; uphold service standards
Qualifications:
Degree in Insurance, Risk Management, Business Admin, or related field
Diploma in insurance or equivalent professional certification, AIIK or COP qualifications
Experience:
5+ years in general insurance (underwriting, brokerage, or sales)
Skills & Competencies:
Strong negotiation skills; favorable policy terms and pricing
Relationship management; build trust with clients and stakeholders
Attention to detail in quotations, policy documents, compliance
Customer-centric mindset; responsive and personalized service
Market knowledge; products, pricing, underwriting, and regulations
Communication skills; presenting insurance solutions
Organizational abilities; manage multiple accounts and deadlines
Problem-solving; identify coverage gaps and align with risks
Tech proficiency; insurance systems, CRM, MS Office
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