Key Responsibilities

• Financial Management
• Spearhead the development of the annual and quarterly financial plans and budgets for the branch.
• Direct the Branch’s overall effort in growing business in optimum proportions to achieve set targets.
• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
• Conduct regular business visits both to clients of the Bank, prospects and branch/affiliates of the Bank.
• Maintain a sustainable, profitable and high-quality balance sheet.
• Cost management –enforce cost optimization of the resources.
• Continuously review business case for all products and the branch to ensure that all products and Sectors/Segments contribute positively to the strategic goals of the Bank.
• Market & Customer Service
• Act as the Banks’s brand ambassador.
• Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
•  Position Equity Bank Kenya as a preferred Bank.
•  Ensure full adherence to the Bank’s customer service chatter.
• Increase market share in line with strategic ambitions and in a profitable, ethical, and sustainable manner.
• Audit Risk & Compliance
• Custodian and enforcement of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
• Put in place effective Business Continuity plan
• Ensure audit and risk rating for the business unit improves and is within set thresholds as per the key performance indicators communicated sometimes.
• Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same
• People Management
• Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business’ efficiency and effectiveness.
• Manage succession at all levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
• Mentor and coach staff to build their capacity to perform the roles assigned to them.
• Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.
• Maintain high morale and motivated staff in the branch
• Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
• Adhere to HR policies in the management of employees.
• Performance & Reporting
• Optimize the use of the Bank’s Management Information System for staff performance management.
• Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segments.
• Ensure data integrity is maintained regarding the database management and adequate assignment of clientele to business units and to relationship managers/Officers.
• Submission of relevant and timely reports to the various key stakeholders to aid in decision making.

Qualifications

Qualifications, Experience

• Bachelor’s degree in business administration, finance, or a related field.
• At least 3 years’ work experience as a Relationship Manager Business or similar role.

Key Competencies & Skills

• Knowledge of organizational effectiveness and operations management.
• Experience in budgeting and forecasting.
• Leadership and management skills.
• Ability to develop, implement, and review policies and procedures.
• Ability to oversee budgeting, reporting, planning, and auditing.
• Understanding of necessary legal and regulatory documents.
• Ability to address problems and opportunities for the company.
• Excellent communication skills.
• Outstanding organizational skills.