Responsibilities

• Implement the information systems policy, strategies and activities of the Division of Conference Services. Ensures the day-to-day functioning of the division’s information systems and programs, carries out research and evaluation of hardware, software and communication products, and assists in establishing and maintaining performance indicators.
• Provides specialized training and support to DCS staff members on all software, databases and specialized software necessary for their work: DtSearch, Official Documents System, Adobe Acrobat Suite and all internal Global systems, e.g., gDOC, gMeets, eAPG and eLuna. Installs and maintains all the above and any other necessary specialized software, ensuring proper configuration, testing, technical support, conducting troubleshooting when problems arise.
• Liaise with United Nations Office at Vienna (UNOV), United Nations Office at Geneva (UNOG) and United Nations Headquarters (UNHQ) for maintaining and upgrading these systems tools. Studies new software packages (CAT) and collects information from users regarding needs so as to create software needs assessments, proposing solutions (software, training, automation). Write and maintain documentation and user manuals of the software used, pertinent to basic and advanced operations.
• Provide full range of technical assistance to the Division of Conference Services’ staff members in the use of any software at the Division. Formatting documents in MS-Word and Excel, CAT Tools, recovery of information in case of problems, restoration of damaged files, security procedures, backup procedures, etc. Ensure 24/7 operations and monitoring of assigned systems. Implement backups of servers following standard backup procedures. Provide support to DCS Staff during meetings serviced in-house and out of Nairobi within and outside working hours.
• Restructures and maintains DCS web page, making sure all the relevant information is kept up to date and liaising with corresponding sections. Manipulating and developing using SharePoint and Drupal Content Management Systems. Respond to requests from user offices and assist in deploying/configuring systems so as to conform to infrastructure standards. Conduct frequent proactive assessment of users’ needs to take pertinent action.
• Trouble shooting for hardware and software problems. Contacting vendors on hardware or software problems that may occur on equipment purchased from them. Facilitating software and hardware installation of new computers by providing all the required software. Troubleshoot/repair malfunctioning hardware creating adequate reports. Set guidelines and principles for problem reporting, resolution and follow up.
• Perform any other related assignments as may be requested by the supervisor.

Education

• Completion of High School Education is required.
• Additional training in Computer Programming and Computer Science or closely related field is required.
• Additional training in SharePoint Online (SPO) and Drupal at the advanced level is desirable.

Work Experience

• A minimum of seven (7) years’ work experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
• The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. A minimum of two (2) years’ experience working with Artificial Intelligence (AI) related technologies is desirable.
• Experience in project management such as Prince2/PMP, technical maintenance is desirable. One (1) year or more of experience in data analytics or related area is desirable.