Customer Excellence & Logistic Specialist at Henkel

Customer Excellence & Logistic Specialist

What You´ll Do

Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
Build customer relationship by supporting enquiries
Collect feedback & identify opportunities to drive CSAT, including regular visits
Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
Support the implementation of organizational changes, processes, projects, pilots and regional best practices
Contribute to reviewing operations in own area of work & generate ideas to assist in identifying cont. improvement. for operational efficiencies & CX
Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI’s and reports to monitor own performance
Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction

What makes you a good fit

Some perks of joining Henkel

Interested and qualified? Go to Henkel on henkel.csod.com to apply