Key Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Responsible for ideation, development and execution of strategies align business communications with the immerging trends and shifts to digital and new media.
• Responsible for ensuring the development and implementation of effective communication strategies for several divisions and departments including but not limited to; Consumer Business Unit, Channels, Assets & Sponsorships, and the M-Pesa and Safaricom Foundations.
• Provide expert internal and external communications counsel to the team’s leaders.
• Generate positive press coverage around news, events, activities, issues, developments & personalities.
• Contribute to ensuring that Safaricom is perceived positively across all major stakeholders & constituencies.
• Leading press engagement strategy for the company and develop & maintain personal relationships with key media influencers.
• Manage relationship with and output of PR agencies.

Core competencies, knowledge and experience

Working With Others

• Consciously takes steps to make the most of every conversation/interaction 
• Identifies people’s needs, interests and motivates to be able to influence the decisions they make 
• Communicates simply to excite and engage people 
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively 
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value and high impact activity   
• Focuses on achieving maximum performance and driving continuous improvement 
• Thinks about processes and problems cross-functionally and end-to-end 
• Uses knowledge of products, technology, process, systems and policy to solve problems

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems 
• Takes risks and pushes what is possible 
• Experiments with unorthodox approaches

Business Know-how

• Uses facts to make decisions that are competitively and financially robust 
• Balances current and future needs 
• Thinks and acts like an owner of the business 
• Acts in line with legal, regulatory, professional and ethical standards

Working With Change

• Responds flexibly to changing situations 
• Manages the business and people aspects of change to drive performance

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit 
• Schedules activity and identifies resource needs, dependencies and synergies   
• Evaluates progress, mitigates risks and addresses issues

Qualifications

• Bachelor’s degree in any field with a demonstrable interest in communications and public relations
• 5-8 years’ experience in communication or public relations 
• Proven track record designing and executing successful campaigns
• Exceptional writing, verbal and editing skills
• Solid experience in new media such us Tiktok, Facebook, X, blogs, etc.
• Firm grasp of grammar and ability to develop compelling story angles
• Professional, upbeat, organized, energetic and an astute problem-solver.
• Comfortable working with a corporate CEO as they are with members of the public
• High level of integrity/Trustworthy character
• Flexibility and the ability to multi-task