Job Description

To perform collections functions focusing on minimizing the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills.To handle customer enquiries and requests across all mediums (i.e., phone, e-mail, Interactive SMSs etc.) accurately and within agreed service times and quality standards.

Qualifications

• Type of Qualification: First degree

Experience Required

• 1-2 years
• Experience in debt management, data analysis, communication and negotiation skills.

Additional Information

Behavioural Competencies:

• Establishing Rapport
• Managing Tasks
• Producing Output
• Team Working
• Upholding Standards