Role overview:

• The ideal candidate will ensure timely payment of invoices by following up with customers, resolving payment-related queries, and maintaining accurate collections records. This role is critical in ensuring steady cash flow and maintaining positive customer relationships.

Responsibilities:

• Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach.
• Issue Resolution: Partner with internal teams to identify and resolve customer disputes or discrepancies related to invoices, ensuring swift and accurate resolutions.
• Relationship Management: Foster and maintain strong, positive customer relationships to support smooth collections and encourage ongoing compliance with payment terms.
• Customer Education: Communicate payment methods, terms, and policies to customers, ensuring they understand and adhere to the company’s guidelines.
• Reporting: Deliver regular, comprehensive updates on collection performance, payment trends, and challenges, providing actionable insights to the management team.

Skills & Abilities:

• Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
• Prior experience in debt collection, customer service, or a similar role is an advantage.
• Exceptional communication and interpersonal skills, with the ability to handle customer interactions professionally.
• Strong organizational and time management skills to effectively handle multiple tasks and priorities.
• Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace tools (Google Sheets, Google Docs), with a strong aptitude for working with numbers.
• Familiarity with accounting software and tools, particularly Zoho, is valuable.