Job Description

• Identifying and developing a sales pipeline and aggressively marketing for new customers from the identified target sectors.
• Generating revenue and profit including new business development for the company.
• Identifying and acting on cross-selling opportunities.
• Give competitive quotations to intermediaries and following up on the same to close sales.
• Learning different aspects of the sales cycle and different techniques used for indoor sales.
• Setting and achieving targeted goals and objectives for business development and sales.
• Facilitating and ensuring timely collections of payments as per the company’s credit policy
• Assisting to manage a portfolio of accounts to achieve long term success
• Assisting to process clients orders in CRM Systems.
• Ensuring timely and successful delivery of clients orders.
• Discussing the upcoming renewals to avoid lapses and ensure business retention renewal is communicated three months prior to expiry date and monthly until the renewal has been completed.
• Following up on renewal and premium collection from the accounts.
• Identifying and actively acting on cross-selling opportunity within the existing portfolio.
• Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to visit existing or potential sales outlets.
• Preparing daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand.
• Attending related industry events to push for brand awareness and acquire new contacts for sales lead.
• Promoting AMREF Flying Doctors products and services to customers and negotiating contracts with the aim of maximizing profits.
• Updating client information in Customer Relationship Management (CRM) system
• Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM.
• Organizing client contact lists, schedule, performing and updating contacts made in CRM
• Providing excellent customer services and key account management
• Ensuring all the intermediaries are kept up to date with relevant AMREF Flying Doctors products information.
• Providing a channel of communication between AMREF flying doctors, intermediaries and suppliers to ensure USSD is working at all the time
• Effectively communicating and listening to customers’ needs
• Professionally answering calls and finding a solution to the customer
• Making regular visits in order to maintain relationships with the intermediaries, prospective and current clients.
• Offering excellent customer service to customers before and after sale.
• Providing administrative support to the sales department i.e. assisting with filling, maisha cards printing ensuring there is stationeries etc. as per the departments needs
• Attending to any other work related duties assigned in the unit.

Qualifications

Education and Experience

• Bachelor’s degree in Marketing, Public Relations, Communication, Business administration or any other related course from a recognized Institution.
• Proficiency in computer studies (word, excel, power point, CRM system, outlook, internet.
• Good understanding of customer communication platforms i.e CRM system or other related system.