Job Purpose:

To ensure the quality and safety of fish products by enforcing stringent quality control standards throughout the processing, storage, and distribution stages. This role also includes oversight of cleaning hubs, cold room management, customer complaint handling, documentation, and compliance with national and international food safety standards.

Key Responsibilities:

Quality Assurance & Quality Control (QA/QC):

• Oversee and implement quality control measures across all fish processing stages.
• Conduct routine and random inspections in cleaning, cold storage, packaging, dispatch, and order fulfillment.
• Ensure compliance with GMP, HACCP, and internal QA protocols.
• Develop, implement, and follow up on Corrective and Preventive Actions (CAPAs).

Cleaning Hub Management:

• Supervise cleaning teams and ensure sanitation of all processing zones.
• Implement cleaning SOPs, sanitation schedules, and chemical usage protocols.
• Ensure daily manual drainage and proper documentation.
• Plan and report on general cleaning schedules across all hubs.

Processing Plant & Cold Room Oversight:

• Supervise daily processing activities ensuring hygiene and temperature control.
• Monitor and log cold room temperatures; coordinate equipment audits and maintenance.
• Lead training for casual workers on hygiene, PPE, and quality.
• Maintain palletization and proper product storage.
• Conduct daily audits and report on NE items and spoiled stock.
• Ensure thermosuit usage and staff discipline within the coldroom.

Dispatch and Returns Management:

• Supervise finished goods dispatch ensuring traceability, accuracy, and handling compliance.
• Analyze returns and customer complaints, documenting root causes and recommending action plans.
• Report on all nonconformance issues and ensure corrective measures.

Perishable Goods in Transit Management:

• Oversee quality control during transit, including use of temperature loggers.
• Ensure shelf-life tracking and proper handling during transportation.
• Ensure completion of organoleptic forms before truck departure.

Order Verification and Fulfilment:

• Verify customer orders for accuracy and quality compliance.
• Approve all outgoing stock only after final QA checks.
• Ensure proper packaging based on client-specific requirements.

Documentation and Reporting:

• Maintain QA records: inspection logs, batch records, organoleptic tests, NE tracking, and compliance documents.
• Present trend analysis and quality improvement reports.
• Collaborate with the stock team to ensure only quality-approved items are recorded.

Stock and Inventory Management:

• Partner with inventory to assess product quality during storage.
• Monitor product rotation (FIFO/FEFO), expiry, and write-offs.
• Participate in stock takes and conduct weekly coldroom audits.
• Report on product ageing and recommend actions.

Customer Complaint Handling:

• Lead investigations into quality-related issues.
• Track recurring complaints, recommend improvements, and ensure resolution feedback loops.

OSHA & Food Safety Compliance:

• Train staff on occupational and food safety protocols.
• Ensure all incidents are reported and followed up promptly.
• Maintain facility compliance with OSHA and food safety legislation.

Continuous Improvement & CAPA Implementation:

• Identify improvement areas in QA operations.
• Lead Lean, Kaizen, or Six Sigma projects related to quality.
• Implement company-wide QA training and standards.

Product Loss and Waste Management:

• Analyze losses due to spoilage, contamination, or handling errors.
• Recommend and implement mitigation strategies.

Regulatory Compliance and Audits:

• Prepare for and coordinate with regulatory and third-party audits.
• Ensure full compliance with KEBs, MoH, and international standards.