Responsibilities:

• Loan Processing: Handle loan applications efficiently, ensuring timely approvals and disbursements in line with company policy.
• Collections: Manage overdue payments while maintaining strong client relationships to minimise defaults.
• Customer Support: Deliver excellent service to new and existing clients by responding to inquiries and providing tailored solutions.
• Branch Operations: Oversee daily branch operations, ensuring compliance with company policies and industry regulations.
• Relationship Building: Build and maintain long-term client relationships to encourage loyalty and repeat business.
• Jewel complex (Thika Road)

Requirements:

• Diploma or Degree in Business Administration, Finance, or related field.
• Experience in microfinance or banking is an advantage.
• Strong organisational and multitasking skills.
• Excellent communication skills.
• Strong customer service orientation.
• Knowledge of loan processing and collections is an added advantage.
• Ability to work under pressure and meet deadlines.