Main Responsibilities

• Receive, register, and process applications for visas, residence permits, and work permits.
• Conduct interviews with applicants for residence permit cases.
• Respond to inquiries from applicants and stakeholders by telephone and email.
• Perform filing, archiving, and general administrative tasks.
• Carry out any additional duties assigned by the Head of Section.

Essential Qualifications and Experience

• A university degree in a relevant field such as law, political science, international relations, or another related discipline.
• At least two years of relevant work experience in areas such as legal services, fraud prevention, migration services (visas/residence permits), or other closely related fields. (Experience should be from within the last three years.)
• Excellent written and spoken communication skills in English.
• Additional language skills, particularly French and/or African languages, will be an added advantage.

Desirable Experience

• Previous experience working in migration-related roles at embassies, consulates, government authorities, or other institutions handling migration, legal, or regulatory matters.

Personal Attributes

• Strong team player with a willingness to share knowledge and support colleagues.
• Ability to work effectively in a multicultural and diverse environment.
• Service-oriented, professional, and respectful when dealing with applicants and colleagues.
• High level of integrity and reliability, able to work under pressure and manage multiple tasks efficiently.
• Excellent organizational skills, attention to detail, and ability to meet deadlines.