Key Responsibilities

Sales and Client Relationship Management

• Actively identify, approach, and secure high-value clients including senior executives, business owners, political elites, and affluent professionals.
• Develop and maintain a detailed client database, regularly updating information on client preferences, purchasing history, and personal milestones.
• Provide personalized service through dedicated client advisory, styling guidance, and proactive communication regarding new collections and special offers.
• Schedule regular follow-ups post-purchase, managing client feedback, ensuring satisfaction, and generating repeat business.

Strategic Partnerships & Collaborations

• Identify, negotiate, and maintain relationships with strategic partners, including luxury hotels, exclusive clubs, high-end restaurants, wellness centres, and complementary brands targeting similar demographics.
• Develop and execute cross-promotion campaigns, referral incentives, and co-hosting of exclusive events to reach and acquire new clientele.

Event Management & Experiential Marketing

• Plan, organize, and oversee exclusive events including fashion previews, private fittings, collection launches, and invite-only client gatherings.
• Manage guest invitations, RSVPs, event logistics, coordination with suppliers/vendors, and ensure flawless execution.
• Monitor event effectiveness, gather feedback, and optimize future events to continuously attract and engage target clients.

Loyalty Program & Customer Retention

• Oversee the implementation and continuous improvement of “The Unmistakable Club” loyalty program to foster long-term customer relationships and incentivize referrals.
• Regularly review membership engagement metrics and develop initiatives aimed at enhancing customer retention and satisfaction.

Market Intelligence & Reporting

• Regularly track and analyse sales data, market trends, competitor activity, and client feedback.
• Prepare detailed monthly and quarterly reports highlighting progress against sales targets, strategic partnership outcomes, and recommendations for improvement.

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Marketing, Sales, or related fields.
• Minimum of 3-5 years’ experience in high-end sales, business development, or relationship management, preferably within luxury retail, fashion, hospitality, or similar environments.
• Proven track record of cultivating high-value client relationships and achieving ambitious sales targets.
• Exceptional interpersonal and communication skills, with confidence interacting with high-net-worth individuals, senior executives, and influential personalities.
• Excellent event planning, organizational, and project management skills.
• Strong negotiation and relationship-building capabilities.
• Proficiency in CRM tools and data analysis.