Job Purpose:

• To oversee and manage the Human Resources functions and daily operational activities of the hospitality establishment, ensuring smooth service delivery, staff efficiency, compliance with company standards, and enhancement of guest satisfaction. This role supports organizational growth through strategic HR initiatives and operational excellence

Job Description

Human Resources Management

• Oversee end-to-end recruitment, onboarding, and training of staff.
• Develop and implement HR policies, procedures, and compliance measures.
• Manage employee relations, grievances, and disciplinary matters professionally.
• Monitor staff performance and coordinate performance appraisal cycles.
• Maintain updated HR records, payroll inputs, leave management, and attendance systems.
• Ensure compliance with labour laws, health & safety regulations, and company policies.
• Lead staff welfare initiatives and engagement activities to improve morale and retention.

Operations Management

• Manage daily operational functions including front office, housekeeping, F&B support, and administration.
• Establish and maintain high service standards across departments.
• Coordinate with department heads to ensure effective and efficient workflow.
• Oversee procurement and inventory management for operational departments.
• Monitor service delivery quality and take corrective actions where required.
• Support cost-control initiatives and optimize operational expenses.
• Conduct regular operational audits and ensure compliance with hospitality standards.

Strategic Planning & Reporting

• Assist management in strategic planning related to HR and operations.
• Prepare and submit HR and operations reports, including performance metrics, staffing updates, and compliance status.
• Participate in budgeting processes for HR and operational departments.

Guest Experience Support

• Ensure internal operations contribute to a seamless guest experience.
• Handle guest escalations in coordination with relevant departments.
• Implement service recovery procedures and follow up on guest feedback.

Job Requirements

• Bachelor’s degree in Human Resource Management, Hospitality Management, Business Administration, or related field etc
• Professional HR certification is an added advantage (e.g., CHRP, SHRM,IHRM etc).
• Minimum 5–7 years experience in HR or operations within the hospitality industry.
• Strong knowledge of hospitality operations and labour laws.
• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask and manage a fast-paced environment.
• Proficiency in HRIS/HR software and MS Office applications.

Key Competencies

• Strong leadership and team management
• Problem-solving and decision-making abilities
• High level of integrity and professionalism
• Customer-focused mindset
• Organizational and planning skills
• Financial awareness and cost management