We are seeking a motivated Sales & Patient Coordination Executive to support clients throughout their decision-making and preparation process for weight-loss procedures. This full-time, on-site role is based in Nairobi.

The role focuses on:

• Guiding clients through the steps required before their procedure
• Strengthening client confidence by providing accurate, reassuring information
• Following up consistently to ensure clients complete payments, tests, documentation, and confirmations
• Encouraging timely decisions and improving overall conversion rates
• Ensuring smooth coordination between patients, the clinical team, and administration
• Maintaining organised records and status updates in the CRM

This role works closely with the doctors, bariatric nurse, finance team, and operations to ensure every patient has a seamless and well-supported experience.

Key Responsibilities

• Build supportive, professional relationships with clients from first engagement through procedure preparation
• Provide clear guidance on next steps, requirements, pricing, and timelines
• Follow up with clients regularly to ensure completion of payments, labs, and preparation steps
• Address questions, concerns, and hesitation with empathy and accuracy
• Convert clients from consultation or initial interest into confirmed procedures
• Coordinate scheduling and ensure clients meet all pre-procedure requirements
• Maintain detailed CRM records, status updates, and weekly pipeline summaries
• Collaborate with the medical and finance teams to streamline patient flow
• Identify bottlenecks in client preparation and propose improvements

Qualifications

• Strong communication and interpersonal skills
• Experience in sales, client support, or customer coordination
• Reliable follow-up discipline and strong organisational skills
• Ability to explain information clearly and reassure hesitant clients
• Proficiency in MS Office and CRM systems
• Experience in healthcare, wellness, or service industries is an advantage
• Diploma or degree in Sales, Business, Customer Service, Psychology, or related field