Roles & Responsibilities
Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality

Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
• Driving through the business segments within the branch to ensure maximization of coverage in own locality
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality

Branch Operations & Leadership

• Own responsibility for the Business Office – Market Facing & Customer Service functions
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
• Responsible for brand and ambience management within the branch
• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

Achieve the approved PBT for the branch

Job Requirements

• First degree in any field from a recognized university.
• Preferably have a second degree or relevant professional certification (as an added advantage).
• Excellent banking knowledge with Five (5) years of primary banking experience in sales or operations and at least 2 years secondary banking experience in retail/commercial banking or branch operations. with a leading industry player.
• Proficiency in Microsoft Office Suite.