The Director also establishes systems to monitor process discipline and efficacy, ensuring that operational improvements translate into sustained performance and accountability across the institution.

RESPONSIBILITIES

Business Planning & Strategy Execution

• Lead the annual and multi-year business planning cycle, translating strategic priorities into measurable operational and financial targets.
• Coordinate institutional planning inputs from departments and campuses, ensuring coherence and resource alignment.
• Develop and maintain the organizational performance framework, aligned to organizational goals and KPIs, and planning calendar, that integrates finance, operations, and strategic milestones.
• Partner with Finance and all departments to align forecasts, enrollment targets, and investment plans with institutional priorities.
• Develop forward-looking models and business cases to guide decision-making and growth planning.
• In collaboration with the Finance Performance team and the Data team, drive periodic performance reviews, building dashboard and analysis, and consolidating insights from across functions.
• Develop performance dashboard and report, from Management committees to board updates.

Operational Excellence & Process Optimization

• Lead the process mapping and optimization agenda, ensuring that core business processes are efficient, standardized, and scalable.
• Identify operational bottlenecks, inefficiencies, and duplication across the value chain (e.g., admissions, finance, academic delivery).
• Design and implement systems and metrics to measure process adherence, efficiency, and effectiveness.
• Oversee implementation of improvement initiatives in collaboration with function heads and the transformation office  to drive standardization, automation and continuous improvement.
• Partner with function heads to ensure processes are embedded, followed, and continuously improved.
• Partner with the Systems and Data teams to ensure automation, process integration, and digital enablement.

Risk Management & Institutional Resilience

• Serve as custodian of the institutional risk register, ensuring systematic identification, assessment, and mitigation of risks.
• Lead quarterly risk reviews with ExCo and ensure linkages between risk management, performance, and planning.
• Partner with Legal, Finance, and People & Culture to strengthen enterprise governance and business continuity strategies that enhance organizational resilience, agility, and sustained performance.
• Embed risk awareness into planning and project management processes.
• Coordinate with department heads to ensure that controls are effectively integrated into day-to-day operations.
• Provide training and support to staff on control processes and compliance requirements.

Systems, Data & Insight Enablement

• Partner with Data teams to ensure consistency and reliability of institutional data sources.
• Develop dashboards and reports that track both performance outcomes and process adherence indicators.
• Conduct analysis and scenario modeling to assess process impact on institutional performance and guide decision-making.

REQUIRED EXPERIENCE

• 8–12 years’ experience in business performance management, strategic planning, operational excellence management, financial planning analysis or related roles.
• Proven experience leading planning or performance cycles in complex, multi-unit organizations.
• Strong analytical and modeling skills; proficiency in dashboards and performance reporting tools (Excel, Power BI, Google Suite, or equivalent).
• Demonstrated success in process improvement, risk management, and data-driven decision support.
• Exposure to risk management frameworks and organizational governance preferred.
• Experience in education, mission-driven, or growth-stage organizations is an advantage.
• Project management experience