Key Responsibilities

• IT Infrastructure Support
• Configure, manage, and troubleshoot Cisco Meraki (MX, MS, MR series) and Huawei enterprise solutions.
• Maintain and optimize network performance, including TCP/IP, routing protocols, VLANs, VPNs, and network security.
• Support and maintain CCTV systems, especially Huawei IP surveillance.
• Utilize network monitoring tools, ticketing systems, and remote support platforms for proactive issue resolution.
• Provide advanced troubleshooting and clear communication to resolve technical issues promptly.
• Maintain documentation for network configurations and system changes.
• Fit Out & Renovation Support
• Execute structured cabling and network installations during new office fit outs.
• Set up and commission IT infrastructure in new or refurbished spaces.
• Coordinate with vendors and assist in project management for IT-related installations.

Qualifications & Skills

• Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
• 2–3 years of experience in IT infrastructure support or network administration
• Strong hands-on experience with Cisco Meraki, routers, switches, and structured cabling.
• Exposure to CCTV systems, UPS, and POS hardware.
• Familiarity with network monitoring tools and remote troubleshooting
• Basic knowledge of vendor coordination and project management principles.
• Excellent problem-solving and communication skills.
• Ability to travel between multiple client locations within Nairobi.
• Professional demeanor and ability to interact with multinational clients in a premium workspace environment.