• The role of Benefits Associate is 100% operational and focuses on the reconciliation process, identifying and resolving discrepancies in the system and insurance company websites. It also provides informational support to the Benefits Assistant process, following the supervisor’s instructions.
• Seniority: Entry Level

Key Responsibilities

• Reconciliation/auditing of benefit invoices: identifying discrepancies between amounts charged and paid.
• Resolving discrepancies in PRISM and company websites.
• Update Smartsheet with accurate, real-time information.
• Support the Benefits Assistant and Specialist roles as needed.
• Manage Customer Portal cases and tasks for proper resolution.
• Contact the POC (with a copy to the Benefits Manager and supervisor) to resolve questions.
• Contact the Broker (with a copy to the Benefits Manager and supervisor) to resolve discrepancies.
• Generate reports from PRISM to validate customer information.
• Keep the tracking format (Smartsheet) up to date.
• Comply with minimum performance indicators (e.g., Activtrak).
• Perform any additional procedures necessary to fulfill your duties.

Requirements

• Intermediate knowledge of Microsoft Office.
• Intermediate accounting knowledge.
• Data analysis skills.
• Ability to research and gather information.
• Time management skills.
• Intermediate English (85% in reading, writing, and conversation).