Responsibilities

Strategic

• Drive a user-centered design approach. Influence the product direction and/or roadmap through evidence-driven UX.
• Collaborate with teams across various departments (product, engineering, marketing etc.) and digital channels on product discovery and the delivery of solutions.
• You will work with OKRs to achieve ambitious objectives for M-Pesa

Discovery

• Close collaboration with the product lead, stakeholders, and the development team to define problem statements, success metrics, and identify product opportunities.
• Host workshops with the product team, stakeholders and developers for continuous product discovery with identified problems and opportunities.
• Use discovery methods such as prototyping, usability testing and focus groups, and conduct user interviews to validate identified solutions with real customers, before solutions are developed.

UX research

• Work with the product team on defining success metrics, crafting A/B tests and analyzing results to enable data-driven decisions, ensuring a positive impact on the user experience.
• Deliver and communicate insights collected from user research, in effective and engaging presentations and user journeys.

Delivery (UX/UI/Visual)

• Deliver wireframes, journeys, high and low fidelity prototypes and final UI design requirements for online portals and mobile apps. 
• Work together with various product teams to ensure visual consistency throughout on the platform, by leveraging from and contributing to our design system.
• Conceptualize and develop micro-interactions, demo videos and animations.
• Ensure design works as comfortably across our markets and languages.
• Own and advocate Platform accessibility in both UX and UI.
• Translate your design journeys into Product demo videos.

 Leadership 

• Together with the Product team, you help to shape and drive our product strategy and vision.
• You partner up with product and engineering leaders to ensure deliverables are well-defined, provide high business value, and are successfully executed.
• Recommend new tools and technologies by staying abreast of the latest trends and techniques in Product design.

Qualifications

• You have experience across the entire product design cycle including UX research, copy writing, wireframes, and prototypes, final UI design (visual design), implementation, and post-release optimization.
• 5 – 8 years of experience in UX Design with a proven record of successfully shipped mobile app consumer-oriented experiences.
• You have a strong Visual (UI) design experience with a good understanding of both Apple’s and Google’s design guidelines/principles.
• You can present your Portfolio showcasing your knowledge of native mobile UI design and case studies to explain your process. Live app store examples of an app/s you have worked on is a plus.
• You have excellent attention to detail and experience working with Mobile first customer facing products in evidence-driven design/product teams.
• Proficient in design tools (such as Figma, Sketch, InVision, Zeplin , Adobe Photoshop ).
• Proficient in prototyping tools (such as InVision, proto.io).
• Know-how in the field of research: interviewing users, setting up surveys and usability tests as well as interpreting the results (both Qualitative & Quantitative)
• You love solving problems in ways customers love yet work for the business. 
• You have an intuitive eye for customer needs beyond the obvious.
• You can effectively communicate and persuade around design concepts