What You Will Do

• Be available 24/7 for emergency support during customer travel.
• Manage ground inquiries, including direct bookings and payment verification.
• Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
• Follow established procedures for issue resolution.
• Occasionally meet the customers for major issue resolution
• Handle refunds to the customers as approved and directed.

Qualifications

• Excellent knowledge of the tourism industry and current trends
• Knowledge of major safari destinations in Kenya
• Strong communication skills with proficiency in English
• Proficiency in additional language i.e German is needed
• Critical thinker and problem solver
• Good knowledge of tour planning software
• At least 2 years of experience in a similar role
• Degree/Diploma in travel and tourism management, hospitality, or similar relevant education