Basic job summary:

• The Job holder will be responsible for assisting the Restaurant Manager in the timely provision of food and beverages at the service area while maintaining a clean environment.

Duties & Responsibilities:

• Provide overall supervision and management of waitresses/waiters.
• Assist the Restaurant Manager to prepare work schedules for staff and follow up on various staff issues.
• Train, coach, and mentor casual employees.
• Act as a communication liaison between the manager and the waitresses/waiters
• Maintain a good working atmosphere where everyone feels comfortable.

Minimum Academic Qualifications:

• Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution
• Professional course in leadership will be an added advantage

Experience:

• At least 2 years’ relevant work experience in a busy environment in a supervisory role

Competencies and Attributes:

• Customer Care Relations Skills
• Ability to lead a team and be a team player
• Excellent Communication Skills
• Conflict resolution and crisis management skills
• Good understanding of MS Suite

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Basic job summary:

• The Job holder will be responsible for assisting the Restaurant Supervisor in delivering exceptional Food and Beverage Service experience to university guests, students and staff members in a manner that is prompt, courteous, and efficient.

Duties & Responsibilities:

• Serve food and beverages to guests as per duty Rota, ensuring first class service to all customers.
• Ensure cleanliness and orderliness in the food service area at all times to maintain high standards of food hygiene as per the stipulated standards.
• Refill serving stations or dining areas with food and supplies such as beverages, food, cutlery, napkins and linens when necessary.
• Provide customers with general information or assistance on the menus upon request
• Co – ordinate with the chefs and cashiers to ensure smooth operation and guest satisfaction
• Clean tables and counters after guests have finished dining.
• Adhere to grooming and appearance standards consistently
• Arranging and setting up tables for special request functions, ensuring that all events are set by the guidance of functions checklist.
• Handle special requests and dietary requirements, communicating them effectively to the kitchen staff where applicable
• Work closely with kitchen staff, baristas, and other waiters to ensure smooth operation and guest satisfaction.
• The post-holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Head of Department.

Minimum Academic Qualifications:

• Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution

Experience:

• At least 2 years relevant work experience in a busy environment

Competencies and Attributes:

• Strong analytical skills
• Attention to details
• Excellent communication skills
• Good understanding of MS Suite

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