Job purpose
The position is responsible for providing professional and efficient front office services to uphold the corporate image of the Authority.

Job Specifications:

Duties and responsibilities will entail:

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders to relevant employees.
• Managing guests in a professional manner. Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.

Persons Specifications

• Bachelors’ Degree in of the following fields:
• Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution.
• Certificate in Customer care or equivalent qualification is an added advantage.
• Possess three (3) years’ experience in a customer experience role.
• Certificate in Computer proficiency.
• Meets the requirements of Chapter Six of the Constitution.

Competency and Skills

• Good communication skills.
• Good organization and interpersonal skills.
• Ethical and integrity. Team player.

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Job purpose
The Office Administrators are responsible for enquiries; providing secretarial services in a given office, receiving and attending to clients. They shall be deployed in the Office of Director Market Conduct and Director Corporate Services.

Job Specifications

The duties and responsibilities of the officer will entail:

• Attending to visitors/clients.
• Handling telephone calls, customer inquiries and complaints/compliments.
• Ensuring security and confidentiality of office records, equipment and documents.
• Maintaining office diary. Record keeping for correspondences and file movement.
• Managing office protocol and etiquette.
• Coordinating the general administration of the respective office.
• Coordinating schedule of meetings and appointments.
• Coordinating travel arrangements.
• Coordinating appointments and travel itineraries.
• Preparing responses to routine correspondence.
• Monitoring procedures for record keeping for correspondences.

Person Specifications

• Bachelor’s degree in business administration, secretarial studies or a business-related field. A Diploma in Secretarial Studies from the Kenya National Examinations Council (KNEC) or any other recognized institution. Certificate in Computer proficiency. Meets the provision of Chapter Six of the Constitution.

Competencies and skills

• Strong communication and presentation skills.
• Good analytical skills
• Problem solving.
• Professionalism.

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