The HR Manager/Officer will oversee and manage the end-to-end Human Resource function within the organization. This role is responsible for aligning HR strategies with business objectives to support a high-performance culture, while ensuring compliance with Kenyan labor laws. The position is critical in managing recruitment, employee relations, performance management, learning and development, and HR administration in a growing financial services environment.

Responsibilities:

• Develop and implement effective recruitment strategies to attract top talent.   
• Manage end-to-end recruitment processes (advertising, shortlisting, interviewing, reference checks, onboarding).   
• Support workforce planning to align staffing with business needs. 
• Serve as the first point of contact for employee queries, grievances, and disciplinary matters.   
• Ensure compliance with the Employment Act, Labour Relations Act, OSHA, and other applicable Kenyan laws.   
• Draft, update, and enforce HR policies, procedures, and employee handbooks. 
• Implement and maintain a performance appraisal system to drive accountability and productivity.   
• Provide coaching and support to line managers on performance management practices.   
• Monitor probation and contract review processes.   
• Assess training needs, design training plans, and coordinate employee development initiatives.   
• Facilitate capacity building and succession planning to support organizational growth. 
• Administer payroll inputs, statutory deductions (NHIF, NSSF, PAYE), and benefits programs.   
• Conduct salary benchmarking and support management in maintaining competitive compensation structures. 
• Maintain accurate HR records, personnel files, and HRIS systems.   
• Prepare HR reports (headcount, attrition, leave, disciplinary cases, recruitment pipeline, etc.).   
• Manage staff leave schedules to ensure adequate workforce coverage. 
• Promote a positive organizational culture aligned with the company’s mission and values.   
• Develop employee engagement and wellness initiatives.   
• Organize team-building and recognition programs.

Requirements:

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.   
• CHRP (K) certification preferred.   
• Member of IHRM Kenya (in good standing).   
• 3–5 years’ progressive experience in HR generalist roles, preferably in financial services, microcredit, or related sectors.   
• Strong knowledge of Kenyan labor laws and HR best practices.   
• Proficiency in HRIS systems and Microsoft Office Suite.   
• Excellent communication, interpersonal, and problem-solving skills.   
• High level of integrity, confidentiality, and professional ethics