To oversee and optimize day-to-day operations of the facilities management business while driving growth through client acquisition and relationship management. The role requires a seasoned professional with proven experience in facilities management, strong leadership skills, and a commercial mindset to support business development initiatives.

Job Description

Operational Management

• Lead and manage all facilities management services (hard and soft services), ensuring compliance with service level agreements (SLAs), statutory requirements, and health & safety standards.
• Oversee budgeting, resource allocation, and cost control to achieve operational efficiency.
• Develop and implement standard operating procedures (SOPs) and continuous improvement initiatives.
• Manage vendor relationships, procurement processes, and performance contracts.
• Monitor maintenance schedules, preventive maintenance programs, and asset management.

Team Leadership

• Supervise, mentor, and motivate site managers, supervisors, and support staff.
• Recruit, train, and retain skilled team members while fostering a culture of excellence and accountability.
• Conduct regular performance reviews and identify training needs.

Business Development

• Identify and pursue new business opportunities in facilities management and related services.
• Prepare and deliver proposals, quotations, and presentations to prospective clients.
• Build and maintain strong client relationships to secure repeat business and referrals.
• Collaborate with senior leadership on pricing strategies and market positioning.

Reporting & Compliance

• Prepare operational reports, financial forecasts, and KPI analyses for management.
• Ensure compliance with all legal, environmental, and occupational health regulations.

Job Requirements

Qualifications & Experience

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• Minimum 3–5 years of progressive experience in facilities management or property management, with at least 3 years in a senior operations role.
• Proven track record in managing large, multi-site facilities operations.
• Demonstrated success in business development or sales within the FM or related service industry.