​Job Description​

Improving partner management experience, create engaged partnerships and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission.

Responsibilities

• Ensure provision of quality service to the IMT partners.
• Receive partner requests and attend to complaints and ensure prompt feedback is given and action taken.
• Ensure optimal performance of the IMT support function.
• Liase with the IT department to address system downtime issues within the specified Service Level agreement
• Maintain constant communication of partner needs, wants and concerns.
• Uphold quality control by advising partners on strategies to decrease errors for future effectiveness.
• Ensure risk and compliance issues are identified, assessed, monitored, controlled and reported.
• Generate sales leads.
• Provide accurate, valid and complete information by using the right methods/tools.
• Other duties as required.

Qualifications

• A business-related Degree from a recognized University.
• 2- 3 years Working Experience in Operations.
• Excellent written communication skills.
• Ability to execute and work around priorities.